Refund Policy
General Policy
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All sales are final. Payments for bookings, lessons, memberships, or events are non-refundable except as outlined in this policy.
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Refunds will only be issued in cases where Club X Indoor Golf is unable to provide the booked service due to facility closures, equipment failure, or other circumstances beyond your control.
Cancellations & Rescheduling
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Bay bookings canceled with at least 24 hours’ notice may be rescheduled at no additional cost.
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Golf lessons canceled with at least 24 hours’ notice may be rescheduled at no additional cost.
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Bookings or lessons canceled with less than 24 hours’ notice are non-refundable and will be considered a used session.
No-Shows
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Guests who fail to show up for their booking or lesson without notice will be charged the full cost of the reservation. No refunds will be issued.
Events & Group Bookings
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Deposits for group or event bookings are non-refundable.
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Cancellations made less than 14 days prior to the event date will forfeit the deposit and may be subject to additional charges.
Memberships & Packages
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Memberships and lesson packages are non-transferable and non-refundable.
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Any unused sessions must be used within the stated validity period. Expired sessions will not be refunded or extended unless otherwise stated in writing.
Exceptions
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We understand that emergencies can happen. If you believe your situation warrants a refund or special accommodation, please contact us directly. We will review on a case-by-case basis.